Return & Exchange Policy

At Najah Official, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, please follow our return and exchange guidelines:

Return & Exchange Conditions:

1. Return/exchange requests must be made within 7 days of receiving the item.
2. Items must be unused, unwashed, and in their original condition with tags attached.
3. Returns are only accepted for defective or incorrect items. Exchanges for different sizes or colors are allowed, subject to availability.
4. Sale or clearance items are not eligible for return or exchange.

Return & Exchange Process:

1. Contact our customer service via email or WhatsApp with your order number and reason for return/exchange.
2. We will verify your request and provide instructions for returning the item.
3. Return shipping costs are the responsibility of the customer, except for defective or incorrect items.

Refunds:

• Refunds will be processed once the returned item is received and verified. The refund will be issued in within 7-14 business days.

For further assistance, feel free to contact us.